Complaints Procedure
At Peach, we’re all about making your property journey as straightforward and enjoyable as possible. However, if something’s not quite right, we’re here to listen and put it right. Here’s how you can let us know:
Talk to us directly
Your first port of call is the person you’re dealing with. Whether it’s a quick call, an email, or meeting up for a chat, our team is ready to help sort things out.
We’ll acknowledge your complaint within three working days and aim to resolve it within 15 working days. If it’s going to take a bit longer, we’ll keep you in the loop.
Independent review
If you’re not happy with the resolution we’ve come up with, please don’t worry. You can refer your complaint The Property Redress Scheme. A free, independent service to help resolve disputes.
- The Property Redress Scheme
- Website: theprs.co.uk
- Address: Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH
- Phone: 0333 321 9418
Your feedback is vital in helping us improve our services. Thank you for giving us the opportunity to address your concerns and make things peachy.
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